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Help Centre / F.A.Q.

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Delivery

  • Will I need to sign for my order on delivery?
    Yes. All shipments of watches and recorded delivery items will require a signature upon arrival. In the instance that a signature cannot be obtained, a calling card will be left by the courier at the address with details for rearranging delivery or collection from your local depot. If the item is not collected and subsequently returned to us, postage will be charged to resend the item.
  • Is my watch insured during transit?
    All of our shipments are fully insured against loss or damage during transit. If you believe that your item has been lost or damaged in the post or has not arrived within estimated delivery times, please email [email protected] with details of your order. As all shipments are fully traceable, we will contact the relevant shipper on behalf of the recipient, keeping you informed throughout of an estimated date of replacement.
  • How do I track my order?
    Once your item has been dispatched, we will email you with a tracking number for your delivery. Please use the relevant shipping website to trace your package or our onsite tracking page.
  • Can my order be shipped to a different country?
    Yes, simply use the drop down menu at the checkout to select the country for delivery and provide a full address. If you wish to have your item shipped to a country that is not listed in the drop down menu please contact our sales team.
  • Can my order be left with a neighbour or in a convenient place?
    No, items must be delivered to the address provided on the order and must be signed for. If it is more convenient for a neighbor to receive your delivery, you must specify their name and address in the “shipping address” section of the checkout stage. Alternatively, a work address can be used to ensure a signature is obtainable. Any comments included on orders requesting packages to be left at alternative places will be ignored.

Discounts

  • My gift certificate/discount code does not work
    If your gift certificate code is not working please email [email protected]
  • How do I use my gift certificates to purchase a watch?
    Vouchers can be redeemed by the recipient in any quantity to cover part value or full value of any watch purchase. Vouchers are none refundable and can only be redeemed at full face value. Gift Vouchers will contain a unique code that can be entered at the checkout in our online store to discount your order total.
  • Does Best Replica offer gift certificates?
    Yes gift certificates can be purchased from this website on the gift certificates page in the store. Gift certificates can be redeemed by the recipient in any quantity to cover partially or in full the value of any watch purchase. Gift certificates are non-refundable and can only be redeemed at full face value.
  • Do you offer any discounts?
    By joining our members club, you will be kept up to date with any special offers and promotions that may become available. Other discounts are available for existing watch owners such as for any second purchase within a year and upgrades.

General Questions

  • Are the pictures in your shop taken from the actual replica or the genuine watch?
    You may be amazed by some of the pictures we have on our website. Because of their quality, you might think they are from catalogs of the genuine watch. But that is NOT true! We have use professional photographers to take pictures for us so you can compare the true likeness and precision of our watches. We guarantee 100% that all pictures of the watches in our shop are actual pictures! The watches look exactly as represented in the pictures, and we never, ever use anyone else’s pictures, or pictures of the genuine watch. If you have any doubts at all about buying the watch, just remember that we have a money-back guarantee, so you have nothing to lose!
  • Can you swim in them?
    Yes, you most definitely can! Each watch model is pressure tested to 100m /330 feet.  The top quality solid stainless steel construction and our unique Clear DLC finish will prevent salt water from eating into the watch.  Our new 2014 Sea-dweller replicas are now helium sealed with additional gaskets and are water tested to 300 meters!
  • How sharp are the fonts on the face?
    The fonts on the face are all accurate and extremely sharp. No one can ever tell the difference just by looking at them, or any other parts of the watch. Check out some of our close-up pictures and see for yourself.
  • Will anyone be able to tell the difference?
    Our new 2014 re-styled Swiss Clones are virtually impossible to distinguish between an original Rolex and have been known to even fool certified Rolex dealers. One must appreciate that our Swiss Clone watches are very rare and few people know about them. The manufactures of these only have a capacity to make a small quantity each year since they are individually hand-crafted.
  • Are all Swiss replicas on the internet the same?
    No. Just like with the Asian replicas, there are different grades of qualities even for these Swiss replicas. The first grade, which is the type some retailers sell (and try to represent them as 27-jewel ETA replicas), carries a movement that is a copy of the Swiss ETA movement. Although these are very high in quality as well, the truth is, you are not getting a genuine Swiss movement, nor are you getting the same craftsmanship as in our Swiss replicas. Because of the high price and materials used you will not find a Swiss Clone replica anywhere on the internet for under $1000. If you do then we are almost certain that that watch will not be a true Swiss or have a genuine Swiss movement. As the saying goes “you get what you pay for” and this is no different with these watches.
  • Why would I want to purchase a Swiss Clone?
    There may be several reasons: 1) You want a genuine Rolex  watch, but the price is too ridiculous. 2) You want to impress your friends or business clients. 3) You want to put your replica through wear and tear because you don’t want to damage your genuine Rolex. The main reason why you want to purchase a Swiss Clone instead of a regular replica is because it is almost impossible to tell the difference between our replicas and the real thing. A regular, China-made, and even the Japan-made fakes, are mass-produced. That is why they don’t have all the fine details and craftsmanship of a genuine Rolex. The most important factor is that these are quality Swiss watches regardless of the fact that they are “Replicas” Similar quality items retail for thousands of dollars, as the movements and craftsmanship of our watches match a high end Swiss timepieces.

Maintenance

  • Where can I purchase replacement parts?
    Replacement straps, pins and bezels can be purchased by contacting our support staff.
  • When will my watch need servicing?
    Watches require regular servicing to maintain optimum efficiency. Service is normally required every 3-5 years.
  • What should I avoid when wearing my watch?
    Steamy environments; wearing a watch in a hot, steamy environment can potentially cause the case to expand and contract resulting in condensation inside the watch that may damage vital internal parts. Magnetic fields; placing your watch near speakers, refrigerators or other items with strong magnetic fields can potentially cause the movement to fail or function incorrectly. Leaving the crown out or unscrewed when worn in water Extreme temperatures above 140f or 60c and below -40f or -40c. Extreme changes in temperature can cause the case to expand and contract resulting in condensation to form inside the watch. Heavy constant vibration or sudden impact; for example with pneumatic drills and machinery or dropping onto hard surfaces Chemical Products: Avoid contacts with solvents, detergents, perfumes and cosmetic products which can affect the life span of a polymer straps and potentially crown gaskets and seals.
  • How do I keep my watch clean?
    Our watches can be cleaned by using a soft tooth brush and warm water in the event that they are dirtied by mud or dust.
  • Can I take my watch to a local jeweler a service?
    Repairs to your watch during the warranty period MUST be carried out by an official service center. Failure to adhere to this requirement will invalidate your warranty. If the warranty term has expired, repairs, servicing and battery replacement can be carried out by an alternative service center or with us. However, we strongly recommend that you seek a reputable service center with trained technicians and the facilities to perform a pressure test so that water resistance is maintained. Please note that service centers that are not registered with Best Replica may not have all of the components required to carry out an efficient service.

Movement

  • Where are the movements manufactured?
    All our movements are made in Switzerland by one of the world’s leading Swiss movement manufacturers.

Purchasing

  • What security checks are made to authorize my payment?
    Best Replica uses sophisticated anti-fraud screening software and operates strict security checks to verify the authenticity of all orders. This process includes confirmation of billing address, e-mail verification and third-party assistance. Please be aware that if this process cannot be completed we will contact you for further confirmation at the email address provided with the order. In the instance that an order cannot be verified to our satisfaction, we will refund the card and the order will not be dispatched. Please note that your billing address MUST match the address that is registered with your card. If you have any questions or concerns about this process please contact us for advice on how to ensure your order is processed smoothly.
  • Is my payment secure?
    Yes, our secure online credit card processing is handled by Secure Trading who utilize the most secure reliable and up to date online payment system available today. You can view our Privacy Policy for further information.
  • How do I ensure I am purchasing the best replica watch?
    We are not aware of any third-party selling replicas that are of the same high quality as ours.  If you are considering purchasing a replica watch from any other source and are unsure of the quality, please feel free to contact us.
  • Can I make an order by telephone?
    If for any reason you do not wish to use our secure server to place your order or you would like to pay by another method such as money order or bank transfer – we can be contacted on USA/Canada: 1-800-201-5359.

Returns

  • What is your returns policy?
    We offer a 14 day money back guarantee whereby if the watch is not suitable on arrival; simply return it to us in brand new condition in the original packaging to receive a full refund. Please note that we do not refund postage.  Please contact us for instructions on returning your watch.

Warranty Cover

  • What is covered within my two year warranty?
    For full details of our warranty cover please click here
  • How do I register a warranty claim?
    Simply contact us via email or phone if you experience any problems with your watch, we will deal with it as promptly and efficiently as possible and if need be we will replace the item(s) in accordance to our warranty with no questions asked.

Water Resistance

  • Can you swim in them?
    Yes, you most definitely can! Each watch model is pressure tested to 100m /330 feet.  The top quality solid stainless steel construction and our unique Clear DLC finish will prevent salt water from eating into the watch.  Our new 2014 Sea-dweller replicas are now helium sealed with additional gaskets and are water tested to 300 meters!
  • What is pressure testing?
    A pressure test during the service or repair will determine whether your watch is still water resistant to the manufacturer’s specification. This test is always required when a repair or service has taken place and the case has been opened.  It is recommended that servicing, replacing the gaskets and seals and pressure testing should be carried out every two years on watches that are regularly used in water to ensure continued water resistance.
  • How water-resistant is my watch?
    Each watch models is pressure tested up to 100m / 330 feet. Water resistance refers to the watch’s ability to resist water from entering the case, and is determined by how well the watch case is sealed. Water resistance does not refer explicitly to the depth a watch can safely go and is measured in various units including bar, atmospheres or feet. Water resistance is determined by the amount of pressure a watch can withstand, not the depth it can withstand. It is recommended that a watch which is used regularly in water should undergo a service replacing the gaskets and seals every two years to ensure optimum water resistance.
  • Can I wear my watch in the shower, bath, steam room or sauna?
    Regardless of brand, price or model, it is recommended across the industry that watches should not be worn in steamy environments such as the shower, saunas or spas. If the water temperature is hot, the watch case may expand and contract causing a vacuum and rendering the gaskets less effective at keeping out moisture and especially steam. While the watch is in a warm environment the case will try to purge air that has also expanded, and when the watch is moved to a cooler environment, it will attempt to draw air in which will condensate once the watch cools. Additionally, soaps, gels and hot steam can affect the nylon seals and the oils found inside all watches regardless of their pressure rating.

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